{"id":195,"date":"2026-05-19T14:24:18","date_gmt":"2026-05-19T11:24:18","guid":{"rendered":"https:\/\/castleviewapartments.gr\/refund-and-returns-policy\/"},"modified":"2026-05-19T18:23:31","modified_gmt":"2026-05-19T15:23:31","slug":"refund-returns-policy","status":"publish","type":"page","link":"https:\/\/castleviewapartments.gr\/de\/refund-returns-policy\/","title":{"rendered":"R\u00fcckerstattungs und R\u00fcckgabebedingungen"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row wrap_container=\"yes\" content_placement=\"top\" conditional_render=\"%5B%7B%22value_role%22%3A%22administrator%22%7D%5D\" css_params=\"{``css_margin_bottom_lg``:``3.8rem``}\" css=\".vc_custom_1778923290285{margin-bottom: 5.4rem !important;padding-top: 4% !important;}\" custom_css_response=\"@media(max-width:991px){.vc_custom_1778923290285{margin-bottom:3.8rem!important;}}\"][vc_column css=\".vc_custom_1741742608799{padding-right: 2.4% !important;padding-left: 2.4% !important;}\" conditional_render=\"%5B%7B%22value_role%22%3A%22administrator%22%7D%5D\" css_params=\"{``css_padding_right_md``:``10px``,``css_padding_left_md``:``10px``}\" custom_css_response=\"@media(max-width:767px){.vc_custom_1741742608799{padding-right:10px!important;padding-left:10px!important;}}\"][vc_column_text css_animation=\"fadeIn\" css=\"\" text_color=\"var(--porto-primary-color)\" text_typography=\"{``family``:``Default``,``variant``:``regular``,``font_size``:``16px``,``line_height``:````,``letter_spacing``:````,``text_transform``:````}\" css_params=\"\"]<strong>At CastleViewApartments, we are committed to ensuring a satisfactory experience for our guests. Please read our Refund and Returns Policy to understand your rights and obligations regarding cancellations, refunds, and other related matters.<\/strong><\/p>\n<h4 class=\"wp-block-heading\">1.\u00a0<strong>Cancellation and Refund Policy<\/strong><\/h4>\n<ul class=\"wp-block-list\">\n<li><strong>Free Cancellation<\/strong>: You may cancel your reservation free of charge up to\u00a0<strong>14 days<\/strong>\u00a0before your scheduled check-in date. In this case, a full refund will be processed.<\/li>\n<li><strong>Late Cancellations<\/strong>: Cancellations made within\u00a0<strong>14 days<\/strong>\u00a0of your check-in date will incur a cancellation fee of\u00a0<strong>50%<\/strong>\u00a0of the booking amount.<\/li>\n<li><strong>No Show Policy<\/strong>: If you do not show up for your reservation without prior notice, the full booking amount will be charged, and no refund will be provided.<\/li>\n<li><strong>Special Circumstances<\/strong>: In cases of emergencies or unforeseen events, please contact us directly. We may offer flexibility depending on the situation.<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\">2.\u00a0<strong>Refund Process<\/strong><\/h4>\n<ul class=\"wp-block-list\">\n<li><strong>Requesting a Refund<\/strong>: To request a refund, please contact us via email at\u00a0<strong><a>info@castleviewapartments.gr<\/a><\/strong>\u00a0with your booking details and the reason for the cancellation.<\/li>\n<li><strong>Processing Time<\/strong>: Refunds will be processed within\u00a0<strong>7-10 business days<\/strong>\u00a0of receiving your cancellation request. The refunded amount will be credited back to your original payment method.<\/li>\n<li><strong>Partial Refunds<\/strong>: In cases where only a partial refund is applicable (e.g., late cancellations), the specified percentage of the total booking amount will be refunded.<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\">3.\u00a0<strong>Changes to Your Reservation<\/strong><\/h4>\n<ul class=\"wp-block-list\">\n<li><strong>Modifying Your Booking<\/strong>: If you wish to modify your reservation (e.g., change dates or upgrade accommodations), please contact us as soon as possible. Modifications are subject to availability and may incur additional charges.<\/li>\n<li><strong>Rate Adjustments<\/strong>: If the modification leads to a lower booking cost, the difference will be refunded, subject to our refund policy. If the modification leads to a higher cost, you will be required to pay the difference.<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\">4.\u00a0<strong>Non-Refundable Services<\/strong><\/h4>\n<ul class=\"wp-block-list\">\n<li><strong>Certain Add-Ons<\/strong>: Any add-ons, such as special packages or services that are marked as non-refundable at the time of booking, are excluded from this refund policy.<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\">5.\u00a0<strong>Exceptions and Special Cases<\/strong><\/h4>\n<ul class=\"wp-block-list\">\n<li><strong>Force Majeure<\/strong>: In the event of unforeseen circumstances beyond our control (e.g., natural disasters, pandemics, government restrictions), we reserve the right to modify our refund policy. We will work with affected guests on a case-by-case basis to find a suitable resolution.<\/li>\n<\/ul>\n<p>Contact us for questions related to refunds and returns.<\/p>\n<p><strong>Email<\/strong>:\u00a0<a href=\"mailto:info@castleviewapartments.gr\">info@castleviewapartments.gr<\/a><br \/>\n<strong>Phone<\/strong>:\u00a0<a href=\"tel:+302254022447\">(+30) 22540-22447<\/a>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row wrap_container=\"yes\" content_placement=\"top\" conditional_render=\"%5B%7B%22value_role%22%3A%22administrator%22%7D%5D\" css_params=\"{``css_margin_bottom_lg``:``3.8rem``}\" css=\".vc_custom_1778923290285{margin-bottom: 5.4rem !important;padding-top: 4% !important;}\" custom_css_response=\"@media(max-width:991px){.vc_custom_1778923290285{margin-bottom:3.8rem!important;}}\"][vc_column css=\".vc_custom_1741742608799{padding-right: 2.4% !important;padding-left: 2.4% !important;}\" conditional_render=\"%5B%7B%22value_role%22%3A%22administrator%22%7D%5D\" css_params=\"{``css_padding_right_md``:``10px``,``css_padding_left_md``:``10px``}\" custom_css_response=\"@media(max-width:767px){.vc_custom_1741742608799{padding-right:10px!important;padding-left:10px!important;}}\"][vc_column_text css_animation=\"fadeIn\" css=\"\" text_color=\"var(--porto-primary-color)\" text_typography=\"{``family``:``Default``,``variant``:``regular``,``font_size``:``16px``,``line_height``:````,``letter_spacing``:````,``text_transform``:````}\" css_params=\"\"]At CastleViewApartments, we are committed to ensuring a satisfactory experience for our guests. Please read our Refund and Returns Policy to understand your rights and obligations regarding cancellations, refunds, and other related [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-195","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/castleviewapartments.gr\/de\/wp-json\/wp\/v2\/pages\/195","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/castleviewapartments.gr\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/castleviewapartments.gr\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/castleviewapartments.gr\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/castleviewapartments.gr\/de\/wp-json\/wp\/v2\/comments?post=195"}],"version-history":[{"count":3,"href":"https:\/\/castleviewapartments.gr\/de\/wp-json\/wp\/v2\/pages\/195\/revisions"}],"predecessor-version":[{"id":426,"href":"https:\/\/castleviewapartments.gr\/de\/wp-json\/wp\/v2\/pages\/195\/revisions\/426"}],"wp:attachment":[{"href":"https:\/\/castleviewapartments.gr\/de\/wp-json\/wp\/v2\/media?parent=195"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}