{"id":18180,"date":"2025-05-05T10:18:48","date_gmt":"2025-05-05T07:18:48","guid":{"rendered":"https:\/\/castleviewapartments.gr\/refund-returns-policy\/"},"modified":"2025-05-23T17:58:09","modified_gmt":"2025-05-23T14:58:09","slug":"refund-returns-policy","status":"publish","type":"page","link":"https:\/\/castleviewapartments.gr\/de\/refund-returns-policy\/","title":{"rendered":"R\u00fcckerstattungs- und R\u00fcckgabebedingungen"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"18180\" class=\"elementor elementor-18180 elementor-17409\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5893ad0 e-flex e-con-boxed e-con e-parent\" data-id=\"5893ad0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7425566 elementor-widget elementor-widget-text-editor\" data-id=\"7425566\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>At CastleViewApartments, we are committed to ensuring a satisfactory experience for our guests. Please read our Refund and Returns Policy to understand your rights and obligations regarding cancellations, refunds, and other related matters.<\/strong><\/p><h4 class=\"wp-block-heading\">1.\u00a0<strong>Cancellation and Refund Policy<\/strong><\/h4><ul class=\"wp-block-list\"><li><strong>Free Cancellation<\/strong>: You may cancel your reservation free of charge up to\u00a0<strong>14 days<\/strong>\u00a0before your scheduled check-in date. In this case, a full refund will be processed.<\/li><li><strong>Late Cancellations<\/strong>: Cancellations made within\u00a0<strong>14 days<\/strong>\u00a0of your check-in date will incur a cancellation fee of\u00a0<strong>50%<\/strong>\u00a0of the booking amount.<\/li><li><strong>No Show Policy<\/strong>: If you do not show up for your reservation without prior notice, the full booking amount will be charged, and no refund will be provided.<\/li><li><strong>Special Circumstances<\/strong>: In cases of emergencies or unforeseen events, please contact us directly. We may offer flexibility depending on the situation.<\/li><\/ul><h4 class=\"wp-block-heading\">2.\u00a0<strong>Refund Process<\/strong><\/h4><ul class=\"wp-block-list\"><li><strong>Requesting a Refund<\/strong>: To request a refund, please contact us via email at\u00a0<strong><a>info@castleviewapartments.gr<\/a><\/strong>\u00a0with your booking details and the reason for the cancellation.<\/li><li><strong>Processing Time<\/strong>: Refunds will be processed within\u00a0<strong>7-10 business days<\/strong>\u00a0of receiving your cancellation request. The refunded amount will be credited back to your original payment method.<\/li><li><strong>Partial Refunds<\/strong>: In cases where only a partial refund is applicable (e.g., late cancellations), the specified percentage of the total booking amount will be refunded.<\/li><\/ul><h4 class=\"wp-block-heading\">3.\u00a0<strong>Changes to Your Reservation<\/strong><\/h4><ul class=\"wp-block-list\"><li><strong>Modifying Your Booking<\/strong>: If you wish to modify your reservation (e.g., change dates or upgrade accommodations), please contact us as soon as possible. Modifications are subject to availability and may incur additional charges.<\/li><li><strong>Rate Adjustments<\/strong>: If the modification leads to a lower booking cost, the difference will be refunded, subject to our refund policy. If the modification leads to a higher cost, you will be required to pay the difference.<\/li><\/ul><h4 class=\"wp-block-heading\">4.\u00a0<strong>Non-Refundable Services<\/strong><\/h4><ul class=\"wp-block-list\"><li><strong>Certain Add-Ons<\/strong>: Any add-ons, such as special packages or services that are marked as non-refundable at the time of booking, are excluded from this refund policy.<\/li><\/ul><h4 class=\"wp-block-heading\">5.\u00a0<strong>Exceptions and Special Cases<\/strong><\/h4><ul class=\"wp-block-list\"><li><strong>Force Majeure<\/strong>: In the event of unforeseen circumstances beyond our control (e.g., natural disasters, pandemics, government restrictions), we reserve the right to modify our refund policy. We will work with affected guests on a case-by-case basis to find a suitable resolution.<\/li><\/ul><p>Contact us for questions related to refunds and returns.<\/p><p><strong>Email<\/strong>:\u00a0<a href=\"mailto:info@castleviewapartments.gr\">info@castleviewapartments.gr<\/a><br \/><strong>Phone<\/strong>:\u00a0<a href=\"tel:+302254022447\">(+30) 22540-22447<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>At CastleViewApartments, we are committed to ensuring a satisfactory experience for our guests. Please read our Refund and Returns Policy to understand your rights and obligations regarding cancellations, refunds, and other related matters. 1.\u00a0Cancellation and Refund Policy Free Cancellation: You may cancel your reservation free of charge up to\u00a014 days\u00a0before your scheduled check-in date. In [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":18039,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-18180","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/castleviewapartments.gr\/de\/wp-json\/wp\/v2\/pages\/18180","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/castleviewapartments.gr\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/castleviewapartments.gr\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/castleviewapartments.gr\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/castleviewapartments.gr\/de\/wp-json\/wp\/v2\/comments?post=18180"}],"version-history":[{"count":0,"href":"https:\/\/castleviewapartments.gr\/de\/wp-json\/wp\/v2\/pages\/18180\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/castleviewapartments.gr\/de\/wp-json\/wp\/v2\/media\/18039"}],"wp:attachment":[{"href":"https:\/\/castleviewapartments.gr\/de\/wp-json\/wp\/v2\/media?parent=18180"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}